Welcome to Clyde Heat
The
customer experience
For customers of district heat networks their heating and hot water requirements will be met instantaneously via two plate heat exchangers placed between the hot water flowing round the district heating network and the secondary systems within individual properties. So the water in the heat network pipes never actually circulates around buildings which operate their own closed systems.
For smaller businesses and individual residential premises controllability will be provided via a Heat Interface Unit (HIU) in each property. The HIU is similar in size, appearance and operation to a gas combi boiler and provides instant on demand heating and hot water.
Businesses with high heat demands are likely to require a larger scale interface with a secondary in-building heating and hot water system, referred to as a heat substation. This is typically located in the ground floor of the building but still occupies less space than traditional boiler plant.
Metering and billing is an important aspect of district heating schemes, ensuring customers only pay for what they use with no bills based on future estimation. A variety of billing options are available to suit the customer’ needs, aligned with the options available from traditional utilities. All interface equipment will be fitted with a heat meter using automated technology to accurately measure heat consumption. All meters will be remotely read with no requirement for manual readings.
A dedicated customer service team will be available at all times to answer any queries or provide help and advice. The district heating network will be monitored remotely by a team of experienced engineers ensuring the systems are maintained to provide a secure and reliable service.
How would I be billed?
Connection to a DHN is typically made up of three distinct charges:
Connection charge: a one-off charge cover the costs of connecting your building to the network.
Fixed or standing charge: an annual charge to cover the costs of operating and maintaining the system.
Variable consumption charge: a monthly charge based on applying the current tariff to your metered heat usage – the less heat you use the lower this charge.
Why connect to a heat network?
Benefits for Developers
Opportunity to meet new Scottish building regulations that require new build to install low carbon heating solutions from April 2024.
Opportunity to attract occupiers as a result of the strong green credentials of the building.
Full technical support to M&E contractors on secondary heating systems design.
Reduced costs for heating and hot water infrastructure provision - all HIUs and underground distribution pipes can be supplied by Clyde Heat.
Reduced space required for plant room as generation plant is located off-site.
Solution fully integrates with existing building management systems.
Reduced electrical capacity requirements and reinforcement costs assuming the alternative generation technology is electrical.
One-off connection fee for heating and hot water, paid when the building is ready to connect.
Tailored welcome packs and round the clock customer service provided by Clyde Heat ensures occupiers understand the system from the moment they move in.
Benefits for Occupiers and Owners
Instant, independently controllable heat and hot water.
A price promise ensuring bills will not increase faster than if they were connected to a traditional heat source like natural gas.
Complete peace of mind given there is no boiler to fail, repair or replace.
Accurate bills based on actual heat usage (you pay for actual units of heat, not units of gas which then are converted to heat with varying efficiency), remotely read and metered utilising the latest energy monitoring technology.
No on-going boiler replacement costs – in the unusual event of problems with HIUs, replacement becomes the responsibility of Clyde Heat.
Free up new storage space as there is no hot water storage required.
Flexible tariffs to suit variable customer requirements.
No maintenance costs for generation plant - Clyde Heat will take care of it.
Locally produced, locally operated, locally distributed heat with the best possible green credentials – overall the scheme will help to make Glasgow Waters a greener place to live, work and visit.